Privacy policy
Effective Date: July 17, 2026
Welcome to Clistine.in ("Clistine", "we", "our", or "us"). Clistine.in is an online service booking platform that allows customers to schedule professional cleaning and related home services. We respect your privacy and are committed to protecting your personal information.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
When you use Clistine.in, we may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Service Address
- City, State, and PIN Code
- Booking Details
- Preferred Date and Time
- Special Service Instructions
Payment Information
If you make online payments, they are processed securely through trusted third-party payment gateways.
We do not store:
- Credit Card Numbers
- Debit Card Numbers
- CVV Numbers
- UPI PINs
- Internet Banking Passwords
Technical Information
We may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies
- Referral Source
- Date and Time of Visits
2. Why We Collect Your Information
We use your information to:
- Process and confirm bookings
- Assign service professionals
- Contact you regarding your booking
- Send booking confirmations and reminders
- Provide customer support
- Improve our website and services
- Prevent fraud and misuse
- Comply with applicable laws
- Analyze website performance and customer experience
- Resolve disputes and complaints
3. Cookies
Clistine.in uses cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Personalize your browsing experience
You may disable cookies through your browser settings; however, some features of the website may not function properly.
4. How We Share Your Information
We do not sell or rent your personal information.
We may share information only when necessary with:
- Service professionals assigned to complete your booking
- Payment gateway providers
- SMS and email notification providers
- Technology and cloud hosting partners
- Analytics providers
- Government authorities when legally required
All such parties are expected to handle your information responsibly and only for legitimate business purposes.
5. Data Security
We implement appropriate administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
6. Payment Security
Payments made through Clistine.in are processed by secure third-party payment gateways using encrypted connections.
We never store your complete payment credentials on our servers.
7. Booking Information
When you book a service, we retain booking details to:
- Schedule appointments
- Manage service history
- Handle customer support
- Process refunds (if applicable)
- Meet legal and accounting requirements
8. Communications
By creating a booking or submitting your information, you agree that we may contact you through:
- Phone Calls
- SMS
- Push Notifications (where available)
These communications may include:
- Booking confirmations
- Appointment reminders
- Service updates
- Customer support
- Promotional offers (where permitted by law)
You may opt out of promotional communications at any time.
9. Third-Party Services
Our website may integrate with third-party services such as:
- Payment gateways
- Google Analytics
- Social media platforms
- Customer support tools
- Marketing and advertising platforms
These providers have their own privacy policies governing how they process your information.
10. Data Retention
We retain your information only for as long as necessary to:
- Provide our services
- Maintain booking records
- Resolve disputes
- Comply with legal obligations
- Improve customer experience
After this period, your data may be securely deleted or anonymized.
11. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Delete your personal information
- Withdraw consent where applicable
- Request information about how your data is processed
We may require verification of your identity before processing such requests.
12. Children's Privacy
Clistine.in is intended for users who are 18 years of age or older.
We do not knowingly collect personal information from children. If we become aware that information from a child has been collected, we will take appropriate steps to delete it.
13. Data Protection
We maintain reasonable physical, electronic, and administrative safeguards to protect customer information.
Access to personal data is limited to authorized personnel who require it for business operations.
14. Service Areas
Clistine.in currently provides cleaning and related home services only in selected serviceable locations. Availability may change without prior notice.
15. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time.
Any updates will be posted on this page with the revised Effective Date. Continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Clistine.in
Website: https://clistine.in
Email: support@clistine.in
Email: help.nachankaragro75@gmail.com
Customer Support: Available through the website contact form.
Consent
By accessing or using Clistine.in, creating an account, or booking a service through our website, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and processing of your information as described herein.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 087 676 4210 or email us at help.nachankaragro75@gmail.com or contact us at Takarkheda sambhu Takarkheda Road, Nachankar Agro Industries, 444801 Takarkheda MH, India.